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Welcome to our
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We are here for you and are thrilled to offer this new service! Books, movies, and music can provide comfort and relaxation as well as information. To get these items into the hands of our community, the Pembroke Public Library is launching a curbside pickup service. At this time, you may only borrow items from our library.
It only takes 3 steps:
It only takes 3 steps:
- Place your order online or call us at 781-293-6771.
- Library staff will fill your order. If you normally receive email hold notifications, SAILS will send you an email with information about contacting us to schedule a pickup time. Otherwise, we will call you to schedule a time.
- Visit the library's entrance at your scheduled time to pick up your items. Please follow instructions, which will be reviewed during your call, to keep everyone safe.
Frequently Asked Questions
Safety
Is it safe to borrow items at this time? This service aligns with the Governor's Phase 1 Plan which gives libraries the ability to begin offering direct service to people in a safe manner. We are taking precautions to ensure that materials on our shelves and those that are returned to us are safe to be handled by both staff and members of the public.
What are you doing to ensure pickup is safe? Pickups are scheduled so that people do not have to line up. You will be given instructions when we call you and there will be signage to guide you during the pickup process. If someone else is picking up an order when you arrive, please wait in your car or at least 6 feet apart.
Can I use curbside pickup if I'm sick or feel unwell? Do not use this service if you feel unwell, or if any member of your household is sick or in quarantine. This helps ensure everyone's safety.
What are you doing with returned items to ensure they're safe to go out again? Any returned items are not handled for 5 days, which is more than the recommended period of 72 hours. After that time they are checked in and made available for borrowing again.
What are you doing to ensure pickup is safe? Pickups are scheduled so that people do not have to line up. You will be given instructions when we call you and there will be signage to guide you during the pickup process. If someone else is picking up an order when you arrive, please wait in your car or at least 6 feet apart.
Can I use curbside pickup if I'm sick or feel unwell? Do not use this service if you feel unwell, or if any member of your household is sick or in quarantine. This helps ensure everyone's safety.
What are you doing with returned items to ensure they're safe to go out again? Any returned items are not handled for 5 days, which is more than the recommended period of 72 hours. After that time they are checked in and made available for borrowing again.
Ordering Materials
What can I borrow? You can borrow any items currently in the Pembroke Public Library building – books, films, audiobooks, magazines, etc. Search the catalog to see if the items you want are available. At this time there is NO delivery being done between libraries; when you search the catalog, be sure to select "Search Pembroke Titles."
What if I don’t know exactly what I want to order? You can either fill out our online recommendation form or call the library (781-293-6771) and let us know what you're interested in reading. Staff will then pick out a selection of titles that we hope you will enjoy.
How do I place an order? There are two ways: online or by phone (781-293-6771). For each, you will need to know your library card number and PIN. Your PIN is most often the last 4 digits of the phone number you gave us when you registered your card. Still unsure? You can give us a call and a staff member will assist you.
Can I order items if I don’t have a library card? You must have a SAILS card to borrow materials. If you don't have one yet, you can sign up online. You can also call the library to sign up over the phone. Membership is free for all residents of Massachusetts.
What if I don’t know exactly what I want to order? You can either fill out our online recommendation form or call the library (781-293-6771) and let us know what you're interested in reading. Staff will then pick out a selection of titles that we hope you will enjoy.
How do I place an order? There are two ways: online or by phone (781-293-6771). For each, you will need to know your library card number and PIN. Your PIN is most often the last 4 digits of the phone number you gave us when you registered your card. Still unsure? You can give us a call and a staff member will assist you.
Can I order items if I don’t have a library card? You must have a SAILS card to borrow materials. If you don't have one yet, you can sign up online. You can also call the library to sign up over the phone. Membership is free for all residents of Massachusetts.
Scheduling Pickup
How long will it take before I can pick up my order? We will fill your order as quickly as possible and call you when it becomes available. A library staff member will then help you schedule an appointment via phone.
How are pickups scheduled? Pickups are scheduled at 15 minute intervals between the hours of 10 a.m. - 7 p.m. on Monday through Thursday and 10 a.m. - 4 p.m. on Friday and Saturday.
What happens when I pick up the material?
Can I ask someone else to pick up my items? You can have a family member, friend, or neighbor pick up your material.
What if I cannot get out of my car and/or cannot call when I arrive? When staff call you to make your appointment, we will ask if you need accommodations for these things and will employ a planned adapted pickup method for you.
What happens if I forget and don’t pick up my items at the scheduled time? Call the library as soon as possible to arrange a new pickup time. If we do not hear from you, staff will give you a call the next day. If we cannot reach you, the items will be removed from your account and returned to the shelves so another patron may borrow them.
How are pickups scheduled? Pickups are scheduled at 15 minute intervals between the hours of 10 a.m. - 7 p.m. on Monday through Thursday and 10 a.m. - 4 p.m. on Friday and Saturday.
What happens when I pick up the material?
- Call when you arrive and stay in your vehicle. If you did not drive, please stay on the main sidewalk.
- Staff will exit the library with your items on a cart, packaged in paper bags. The cart will be left outside while they return inside.
- Once the staff member has re-entered the library, you may come up to the cart and retrieve your items.
- If you have something to return, please do not place it on the cart. We ask that all returns go into the book drop.
- Staff will retrieve the cart after you have left the area to prepare for our next patron.
Can I ask someone else to pick up my items? You can have a family member, friend, or neighbor pick up your material.
What if I cannot get out of my car and/or cannot call when I arrive? When staff call you to make your appointment, we will ask if you need accommodations for these things and will employ a planned adapted pickup method for you.
What happens if I forget and don’t pick up my items at the scheduled time? Call the library as soon as possible to arrange a new pickup time. If we do not hear from you, staff will give you a call the next day. If we cannot reach you, the items will be removed from your account and returned to the shelves so another patron may borrow them.
Other
How long can I borrow the items? At present, all items will be due July 31st.
I have fines/charges on my account. Can I use this service? You don’t have to pay any outstanding fines or fees before using this service while the library remains closed.
Can I return my items? Yes. The book drop is open 10 a.m. - 7 p.m. on Monday through Thursday and 10 a.m. - 4 p.m. on Friday and Saturday. If you have something to return when getting materials with Curbside Pickup, please do not place it on the cart. We ask that all returns go into the book drop.
I have fines/charges on my account. Can I use this service? You don’t have to pay any outstanding fines or fees before using this service while the library remains closed.
Can I return my items? Yes. The book drop is open 10 a.m. - 7 p.m. on Monday through Thursday and 10 a.m. - 4 p.m. on Friday and Saturday. If you have something to return when getting materials with Curbside Pickup, please do not place it on the cart. We ask that all returns go into the book drop.
